Boost revenue by using Artificial Intelligence to sell your room upgrades & facilities, whilst helping guests with hotel & area information.

For hotels, AirBnB hosts, hostels, holiday rentals...

Back to Gem overview

To your guests Gem is...


“Let me help you get checked-in now, so you can speed through reception when you arrive.”


“Here’s a map and directions to our gym.”


“Looking for a breakfast spot? Here’s an awesome one, just 5 mins walk around the corner.”

Meet Karen, our guest

Gem, the digital concierge, has sent Karen a welcome message to start a conversation. Karen starts chatting with Gem using Facebook Messenger on her phone.

Prior to her stay

Gem guides Karen through registration and offers relevant upgrades

Hi Karen, thanks for booking with us... would you be interested in an early check-in?

Maybe. What time can I check-in?

Normally check-in is from 4pm, but with an early check-in it’s from 10am. Interested?

During her stay

Gem provides proactive suggestions and encouragement to use hotel facilities

Hey, it’s 6pm and nearly dinner time - would you like some help with getting something to eat?

Yes please!

I can help you reserve a table in our onsite restaurant - with 3 stars, it’s top class! Or, if you fancy dining out, I can make some recommendations.

After her stay

Gem collects Karen’s feedback and helps with post-stay problems

Thanks for staying with us - care to rate us 1-5?


Thank-you - we think you’re awesome too! We’d love it if you could share the love on TripAdvisor

I will, but I think I left my jacket in my room - can you help?

Sure - let me transfer you to a member of staff who can look for your missing jacket.

Hi Karen, it’s Brian here from the hotel. I found your jacket!

Return to Gem overview

Gem overview

Now see what Gem means for a hotellier

Hotel view