Boost revenue by using Artificial Intelligence to sell your room upgrades & facilities, whilst helping guests with hotel & area information.
For hotels, AirBnB hosts, hostels, holiday rentals...
To your guests Gem is...
“Let me help you get checked-in now, so you can speed through reception when you arrive.”
“Here’s a map and directions to our gym.”
“Looking for a breakfast spot? Here’s an awesome one, just 5 mins walk around the corner.”
Meet Karen, our guest
Gem, the digital concierge, has sent Karen a welcome message to start a conversation. Karen starts chatting with Gem using Facebook Messenger on her phone.
Prior to her stay
Gem guides Karen through registration and offers relevant upgrades
Hi Karen, thanks for booking with us... would you be interested in an early check-in?
Maybe. What time can I check-in?
Normally check-in is from 4pm, but with an early check-in it’s from 10am. Interested?
During her stay
Gem provides proactive suggestions and encouragement to use hotel facilities
Hey, it’s 6pm and nearly dinner time - would you like some help with getting something to eat?
I can help you reserve a table in our onsite restaurant - with 3 stars, it’s top class! Or, if you fancy dining out, I can make some recommendations.
After her stay
Gem collects Karen’s feedback and helps with post-stay problems
Thanks for staying with us - care to rate us 1-5?
Thank-you - we think you’re awesome too! We’d love it if you could share the love on TripAdvisor
I will, but I think I left my jacket in my room - can you help?
Sure - let me transfer you to a member of staff who can look for your missing jacket.
Hi Karen, it’s Brian here from the hotel. I found your jacket!