PlatformOne

Used by businesses to rethink, rewire and automate the way they communicate with their customers.

We’ve created a unified communications platform for all your needs

Rather than use different tools for different ways to communicate, we built PlatformOne — with everything in one place, PlatformOne helps you communicate and understand your customers in ways that other tools cannot.

  • Communicate

    Chat, email, sms, voice and video — all brought together in one place

    Read more
  • Customer Journeys

    Build & automate cross-channel customer journeys

    Read more
  • AI + Human

    Automate conversations and journeys with advanced AI, empower your team to jump in

    Read more
  • Build Understanding

    Zero-touch generation of customer insights

    Read more
Core Features

All your communications in one place

PlatformOne handles customer interactions across webchat, email, sms, voice and video, empowering you to communicate like a pro.

The basis of effective communication is understanding who you're communicating with. By bringing everything together in one place, PlatformOne gives you the power to better understand your customer's experience of your brand. With PlatformOne you can respond better, because you understand better.

Start by adding the PlatformOne plugin to your website

PlatformOne's plugin gives you a way to engage with your customers whilst they are still on your website. Supporting webchat, voice and video, it gives you the power to address questions before your customers go elsewhere, allowing you to sell more. Also, it's infinitely customisable, ensuring it matches your brand perfectly.

Take control with advanced AI automation

Studies show that that if you don't respond to a request for help on your website within 60 seconds, your customers go elsewhere.

Our AI bots respond instantly, 24x7, engaging your customers even whilst you sleep — meeting your customer's expectations of immediacy.

The bots triage your customers based on their needs, collect contact details, prioritise requests and route them to the right members of your team.

If that’s not enough, our Humanise Labs team can work with you to build a PlatformOne Virtual Assistant that goes further — resolving questions, integrating with your systems, closing sales, taking payments and more.

Empower your team with PlatformOne prioritising customer requests and routing them to the right team members, and with the information needed already collected, your team can chat with customers and efficiently resolve their questions.

When needed, your team can even upgrade the chat to a voice or video call — hearing, seeing and talking with your customers whilst they're still on your website.

Keep in contact after customers leave your website When your customers are no longer online, PlatformOne automatically reroutes your teams messages via sms and email. Your customers can simply reply, or press the included magic-link to resurrect the chat. And those magic links work across devices — so even if they use another device, your customers will be able to pick up where they left off.

Speak to your customers in their language. Perhaps you need to communicate with customers in other languages. If so, PlatformOne automatically translates for you — converting what your customers type, together with the replies of both our AI and your team.

Journeys

PlatformOne's Journey engine automates the cross-channel customer journeys that make or break your customer experience, eg:

Campaigns

PlatformOne transforms your marketing campaigns from one-way broadcasts, into two-way conversations that close sales and gather feedback. It does that with Nudges, that nudge your customer’s behaviour with an outbound SMS or email. We add Magic Links to those Nudges — not just links, but Magic Links! Magic Links include encoded instructions to a PlatformOne bot — like telling it to start a certain dialog, or providing information like a customer id. Now you've got a campaign that includes an invite to a personalised conversation with an AI bot that knows who your customers are. Finally, we build your campaigns into multi-step Journeys, giving you campaigns like none you've ever seen!

Understand your customers

PlatformOne brings a new level of customer understanding. By placing everything that happens on a single customer timeline, you get to see how your customers experience your brand. Every email, sms, chat, voice and video call — all recorded as they happen.

The system's powerful analytics help you to make sense of what's happening — when customer demand is at its peak, how your team is performing, the topics customers enquire about and how your marketing campaigns are performing.

Understand your customers

PlatformOne brings a new level of customer understanding. By placing everything that happens on a single customer timeline, you get to see how your customers experience your brand. Every email, sms, chat, voice and video call — all recorded as they happen.

The system's powerful analytics help you to make sense of what's happening — when customer demand is at its peak, how your team is performing, the topics customers enquire about and how your marketing campaigns are performing.

Understand your customers

PlatformOne brings a new level of customer understanding. By placing everything that happens on a single customer timeline, you get to see how your customers experience your brand. Every email, sms, chat, voice and video call — all recorded as they happen.

The system's powerful analytics help you to make sense of what's happening — when customer demand is at its peak, how your team is performing, the topics customers enquire about and how your marketing campaigns are performing.