The Humanise.AI Blog
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Gathering customer feedback with NPS
Getting feedback from your customers is the cornerstone of understanding their true needs and how you're meeting them (or not). One tool for getting that feedback in a consistent way is Net Promoter…
A beginner's guide to Customer Journey Mapping
A customer's impression of a brand is formed not by any discrete experience, but by the sum of all interactions that customer has with the brand. Those interactions might include: The emotional…
Holiday email titles that attract attention
In the analog world shops grab our attention at sale time with eye-catching window displays. The signs are invariably red, the type face bold, the manikin's undressed — a look and feel that's hard to…
Humanise.AI — who are we?
Today we launch our new Humanise.AI website. It's an exciting time and I'm even more excited to share with you some more information about our beliefs, purpose and how we help organisations get…
Your customers have stopped answering the phone
We’ve all had the scam call experience — your bank calling about suspicious activity, your internet provider reporting your computer has a virus or an ambulance chaser law firm fishing to see if you…
Can bots sell?
The prevailing opinion seems to be that the purpose of automated Conversational Systems (chatbots) is in customer support. But that conventional wisdom might be wrong. Most (every?) business is driven…
It’s a question I sometimes get asked. “Why couldn’t I do this on a website?”, “What is it that a conversational system offers, that a website cannot?” I should confess that if you ask this question…