Health Case Study

Duncan Anderson
January 13, 2021


A description of a real Humanise.AI PlatformOne Health implementation.

🤲 Our Client

The National Cancer Institute (NCI) is the US federal government's principal agency for cancer research and training. Established under the National Cancer Institute Act of 1937, NCI is part of the National Institutes of Health (NIH).

NCI is the largest funder of cancer research in the world and manages a broad range of research, training, and information dissemination activities that reach across the US, meeting the needs of all demographics—rich and poor, urban and rural, and all racial/ethnic populations.

The number of cancer survivors in the United States has more than doubled from 7 million in 1992 to more than 15 million in 2016 and is expected to rise to more than 26 million by 2040 — outcomes influenced directly by NCI’s research and training.

😟 The Challenge

With a large number of employees, interns and visitors across its training and research laboratories / offices, NCI has a significant logistical challenge in managing the provision of timely information — especially with the arrival of COVID-19. For many researchers and employees, the amount of information available is overwhelming.

Further, the COVID-19 virus has meant big changes in the way that people access services on NCI campuses, the availability of those services and the organisation’s procedures and policies for managing virus risk.

🤩 The Solution

NCI was able to address their information delivery and COVID-19 process challenges with one solution: NanCI, the NCI Virtual Assistant.

NanCI is NCI’s virtual assistant and is able to respond to employees, interns, visitors, etc, of NCI and address their information needs. She understands the interests of NCI staff and researchers and is able to use that to sift through the information available, presenting just what is of interest to the individual.

NanCI includes specific content addressing COVID-19 concerns — ranging from how to recognise symptoms, to the reporting process if you become sick. NanCI even includes a COVID-19 “ready for work” tool that helps people assess if they should attend an NCI campus or not.

NanCI is built on Humanise.AI PlatformOne, which brings with it Humanise.AI’s hybrid intelligence. Whilst most uses of NanCI will be entirely automated, NCI staff can use PlatformOne to message users and communicate online to resolve any concerns.

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